Delivery & Returns
Our cut off for Christmas postal orders is 9am on Monday 18th December. This is Royal Mail's advised last posting date for 2nd class mail, but we strongly advise choosing 1st class delivery for any gift purchases.
Any orders placed between 9am on Monday 18th and 11.59pm on Thursday 21st December will be posted on Friday 22nd December, but will not arrive before Christmas.
Any orders placed after 11.59pm on Thursday 21st will not be processed until w/c January 8th 2024.
Please note, our free click & collect service is not affected and will continue as normal. Any orders placed before midday on Christmas Eve can be collected before 3pm on December 24th.
All orders within the UK are sent out via Royal Mail 2nd class. P&P is charged at a flat rate of £3.95 on orders of £29.99 or less. Orders of £30 and over are posted free of charge. You have the option to upgrade to 1st class postage on any order for £4.50 if you prefer. Please note, large parcels and parcels weighing over 2kg will always be sent by the cheapest method available.
Delivery on orders containing only jewellery or cards is charged at a flat rate of £1 on any order value.
We aim to dispatch orders within two working days, but this may take longer during peak periods - our packing team is very small! You will receive an email notification when your order has shipped. These notifications are automatically generated, which can cause some mail programs to treat them as spam. If you have placed an order and not received email confirmation, please ensure that you provided an email address, and check your junk folder before contacting us.
Once an order has been dispatched, it is out of our hands as to how long it will take to arrive. Royal Mail's delivery aim for 1st class post is 1-2 working days, and 3-5 days for 2nd class, but this is not guaranteed, especially during busy periods. If your order has not arrived within 5 days of your dispatch email, please get in touch. Standard post is not a tracked service, but we can check if delivery has been attempted yet, or if it's still being processed.
Click & Collect
Click and collect is free of charge on all orders. Orders can be collected from our Ecclesall Road shop 7 days a week during our usual opening hours.
Orders will be ready to collect within 24hrs of being placed, and most orders will be ready to collect within an hour.
You will be emailed when your order is ready - please bring your order number with you when collecting.
International orders are also sent via Royal Mail, at a flat rate of £26 on all orders. Parcels are fully insured, tracked within the UK and will require a signature on arrival. This service typically takes 6-7 days, but may take longer during busy periods.
Please be aware that many countries charge additional duty and taxes on imported goods. These charges will fall to the customer to pay for separately upon delivery and are not included in our costs. This now includes countries within Europe.
We hope you are happy with your purchase, but if not, or you have simply changed your mind, please return your unused, unopened item to us within 14 days of receipt for a refund. Clothing must be unworn and have all the original tags still attached. Proof of purchase must be provided for in store returns.
We offer an extended returns period over Christmas. Any items purchased between 6th November and 24th December can be returned up to and including 10th January 2024. All other terms and conditions remain the same.
We cannot accept returns of pierced jewellery, face coverings, or perishable items such as food.
For online orders: please email email@example.com to start the returns process. Refunds will be processed within 24 hours of your goods being received back to us, via your original payment method.
We recommend that you return your item by a tracked service, as we cannot be held responsible for missing items. Online purchases can also be returned to our shop in Sheffield for either a refund or exchange.
If you wish to cancel an online order before it has been dispatched, please call us on 0114 266 8994 during shop opening hours or email firstname.lastname@example.org ASAP.
For items bought in store: please return the item to our store, along with proof of purchase, within 14 days of purchase for either a refund or exchange. Please note, items returned with a gift receipt can only be exchanged for either alternative goods or a gift voucher to the same value as the original purchase.
Sale/reduced items purchased in store cannot be returned unless faulty.
If an item is faulty or damaged, your return will be handled in accordance with the Consumer Rights Act.
We cannot accept any in store returns without proof of purchase in the form of either a till receipt or bank statement confirming the amount and date of the original transaction.