Delivery & Returns

 

UK Delivery

All standard delivery orders within the UK are sent out via Royal Mail 1st class post if under 2kg, 2nd class if over 2kg. P&P is charged at a flat rate of £3.95 on orders of £29.99 or less. Orders of £30 and over are posted free of charge, using Royal Mail 2nd class post, or you have the option to upgrade to 1st class for £3.95 if you prefer.

You will receive an email notification when your order has shipped.

Click & Collect

Click and collect orders can be collected from our Ecclesall Road shop 7 days a week during our usual opening hours. Orders will be ready to collect within 24hrs of being placed and any orders placed before 2pm, will usually be ready for collection the same day. You will be emailed when your order is ready - please bring your order number with you when collecting.

International Delivery

International orders are also sent via Royal Mail, at a flat rate of £26 on all orders. Parcels are fully insured, tracked within the UK and will require a signature on arrival. This service typically takes 6-7 days, but may take longer during busy periods.

Please be aware that many countries charge additional duty and taxes on imported goods. These charges will fall to the customer to pay for separately upon delivery and are not included in our costs.  This now includes countries within Europe.

Returns Policy

We hope you are happy with your purchase, but if you are not, or you have simply changed your mind, please return your unused, unopened item to us within 14 days of receipt for a refund. Clothing must be unworn and have all the original tags still attached.

Please email hello@mookau.co.uk to start the returns process. We cannot accept returns of pierced jewellery, face coverings, or perishable items such as food. Refunds will be processed within 24 hours of your goods being received back with us.

We recommend that you return your item by a tracked service as we cannot be held responsible for missing items. Items can also be returned to our shop in Sheffield within 14 days of purchase for a refund or exchange. The same terms apply.

Sale/reduced items purchased in store cannot be returned unless faulty.

If an item is faulty or damaged, your return will be handled in accordance with the Consumer Rights Act.

We cannot accept any in store returns without proof of purchase.

If you wish to cancel an online order before it has been dispatched, please call us on 0114 266 8994 during shop opening hours or email kitty@mookau.co.uk ASAP.