Free P&P on all jewellery, cards & orders over £30.

Delivery & Returns

 

Delivery

All standard delivery orders will be sent out via Royal Mail 1st class post. P&P is charged at a flat rate of £3.95 on orders of £29.99 or less. Orders of £30 and over are posted free of charge, using Royal Mail 2nd class post, or you have the option to upgrade to 1st class for £3.95 if you prefer. We aim to dispatch your order within 48hrs of it being placed. You will receive an email notification when your order has shipped.

Click and collect orders can be collected from our Ecclesall Road shop 7 days a week during our usual opening hours. Orders placed before midday will be ready for collection the same day. You will be emailed when your order is ready - please bring your order number with you when collecting. Please note, this service is currently paused but will resume towards the end of April.

We currently only deliver to UK mainland addresses. Please contact us if you wish to send items to any areas outside of this.

Returns Policy

We hope you are happy with your purchase, but if you are not, or you have simply changed your mind, please return your unused, unopened item to us within 14 days of receipt for a refund. Clothing must be unworn and have all the original tags still attached. Please email hello@mookau.co.uk to start the returns process. We cannot offer refunds on pierced jewellery, face coverings, or perishable items such as food. Refunds will be processed within 24 hours of your order being received back with us.

We recommend that you return your item by a tracked service as we cannot be held responsible for missing items. Items can also be returned to our shop in Sheffield within 14 days of purchase for a refund or exchange. The same terms apply.

Sale items purchased in store cannot be returned unless faulty. As our fitting room is currently closed due to Covid-19, we will currently accept exchanges on sale clothing. Our returns policy remains unchanged for all other goods.

If an item is faulty or damaged, your return will be handled in accordance with the Consumer Rights Act.

If you wish to cancel your order before it has been dispatched, please call us on 0114 266 8994 during shop opening hours or email kitty@mookau.co.uk ASAP.