International Delivery

International Delivery

International orders are sent via Royal Mail, as per the rates below. Parcels are fully insured and tracked within the UK. This service typically takes around 10-14 days, but may take longer during busy periods.

Please note, there is a maximum weight of 2kg applicable to overseas orders - if your order weight exceeds this it will be cancelled and refunded due to the prohibitive costs involved in sending packages heavier than this.

Mainland Europe

Cards & Jewellery - £4*

Small Items - £8.75

Standard Parcel - £20

FREE on orders of £100 or more (subject to weight limits)

Canada & The United States

Cards & Jewellery - £4*

Small Items - £8.75

Standard Parcel - £20

FREE on orders of £100 or more (subject to weight limits)

Rest of The World

Cards & Jewellery - £5*

Standard Parcel - £28

* Applicable only on orders containing only jewellery and/or cards.

Please be aware that many countries charge additional duty and taxes on imported goods. These charges will fall to the customer to pay for separately upon delivery and are not included in our costs.  This now includes countries within Europe.

Returns Policy

We hope you are happy with your purchase, but if not, or you have simply changed your mind, please return your unused, unopened item to us within 14 days of receipt for a refund. Clothing must be unworn and have all the original tags still attached.

We cannot accept returns of pierced jewellery, face coverings, or perishable items such as food.

Returns Procedure

Please email hello@mookau.co.uk to start the returns process. Refunds will be processed within 24 hours of your goods being received back to us, via your original payment method.

We recommend that you return your item by a tracked service, as we cannot be held responsible for missing items.

If you wish to cancel an international order before it has been dispatched, please email hello@mookau.co.uk ASAP.